The organization behind the payday lenders QuickQuid and Pounds to Pocket faces a possible bill that is multimillion-pound customer complaints against it nearly quadrupled in per year.
This is certainly a lot more than the 4,520 complaints that the ombudsman received about now-defunct payday loan provider Wonga throughout the period that is same.
Wonga collapsed into administration in August after getting a flood of payment claims, a lot of which had been submitted by claims administration organizations.
Many complaints towards the ombudsman about payday loan providers relate solely to affordability вЂ“ for instance, a borrower claiming that the checks a company must have performed weren’t performed correcly.
This might be well over the 30% normal вЂњuphold rateвЂќ. An upheld issue usually requires the ombudsman telling a company to pay for payment to the affected consumer.